Privacy policy

  • Article 1: Preamble

    This privacy policy (hereinafter PDC) aims to inform Users of the PlayShift Platform:
    • about how their personal data is collected. Personal data is considered any information that can identify a user. This may include: first and last names, age, postal or email address, location, or IP address (non-exhaustive list)
    • about the rights they have concerning this data
    • about the person responsible for processing the collected personal data
    • about the recipients of this personal data
    • about the site's cookie policy


    This Privacy Policy complements the General Terms and Conditions. It is available to Users on the PlayShift app on the "Your Account" page under the "Privacy Policy" tab and on the website www.playshift.fr in the footer under the same name.
    PlayShift gives top priority to the confidentiality of the personal data entrusted to it.

  • Article 2: Principles regarding the collection and processing of personal data

    In accordance with Article 5 of European Regulation 2016/679, personal data shall be:
    • processed lawfully, fairly, and transparently with respect to the data subject
    • collected for specific, explicit, and legitimate purposes (see Article 3.1) and not further processed in a manner incompatible with these purposes
    • adequate, relevant, and limited to what is necessary for the purposes for which they are processed
    • accurate and, where necessary, kept up to date. Reasonable steps must be taken to ensure that personal data that are inaccurate are erased or rectified without delay
    • kept in a form which permits identification of data subjects for no longer than necessary for the purposes for which the data are processed
    • processed in a manner that ensures appropriate security of the data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, using appropriate technical or organizational measures


    Processing is lawful only if, and to the extent that, at least one of the following conditions is met:
    • the data subject has given consent to the processing of their personal data for one or more specific purposes
    • processing is necessary for the performance of a contract to which the data subject is a party or for pre-contractual steps at the request of the data subject
    • processing is necessary for compliance with a legal obligation to which the controller is subject
    • processing is necessary to protect the vital interests of the data subject or another natural person
    • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
    • processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, unless overridden by the interests or fundamental rights and freedoms of the data subject, particularly when the data subject is a child

  • Article 3: Personal data collected and processed during navigation on the Platform

    Article 3.1: Collected Data and Legal Bases

    The personal data collected in the course of our activity are as follows:

    3.1.1: Regarding civil status, identity, identification data, images:
    • first name
    • last name
    • date of birth
    • gender
    • profile picture(s)
    • email address
    • entered username
    • user tag (unique identifier)
    • profile description


    Legal basis: This data is processed on the basis of the performance of the contract (Terms and Conditions) as it is necessary for the creation, management, and identification of your account on the PlayShift Platform. This account allows PlayShift to identify and contact you if necessary. It also allows other users to identify you through your profile picture, username, and profile description.

    3.1.2: Regarding personal life:
    • user-to-user conversations
    • conversations with administration
    • social environment on the platform
    • languages spoken
    • user's games, their platforms and supports
    • preferred game genres
    • used gaming platforms
    • reasons for using the Platform (e.g., finding friends, gaming partners, exchanging games)


    Legal basis: This data is processed on the basis of the performance of the contract (Terms of Use) as it is necessary for the operation of matchmaking and exchange services. This information allows us to display your current and previous conversations. Your social environment allows us to save your relationships on the Platform. Games, platforms, and supports are saved to allow you to be visible and liked by other players to create user connections.

    3.1.3: Connection data:
    • IP address
    • browser used
    • device used (brand and model)
    • device operating system and version
    • Google or Facebook identifier if the user logs in via these services


    Legal basis: These data are processed on the basis of our legitimate interest for Platform security, fraud prevention, and technical optimization, and on the basis of performance of the contract to establish the technical connection required for the service.

    3.1.4: Location data:
    • GPS geolocation when the app is running
    • city of residence


    Legal basis: GPS geolocation is processed on the basis of your consent (requested at first access). City of residence is processed on the basis of performance of the contract. These data allow us to suggest nearby content. You may withdraw your consent for geolocation at any time in your device settings.

    Article 3.2: Method of data collection

    When using our Platform, the following data are automatically collected on the basis of performance of the contract and our legitimate interest for security and optimization:
    • user-to-user conversations
    • conversations with administration
    • social environment on the Platform
    • IP address
    • browser used
    • device used (brand and model)
    • device operating system and version
    • GPS geolocation when the app is running (based on your consent)
    • Google or Facebook identifier if the user logs in


    Other personal data are collected when you fill in the registration form on the Platform on the basis of performance of the contract:
    • first name
    • last name
    • date of birth
    • gender
    • email address
    • entered username
    • user tag (unique identifier)


    These data are collected for the purposes listed in Article 3.1.
    They are stored by the data controller under reasonable security conditions.
    The User's account is not automatically deleted in case of inactivity.
    The User may delete their account at any time, permanently and irreversibly, from the app.
    The company may retain certain personal data beyond the periods stated above to fulfill legal or regulatory obligations.

    Article 3.4: Data sharing with third parties

    Certain data may be shared with our partner Google AdMob to display ads on the Platform, based on your consent to cookies and advertising identifiers (on mobile, the device advertising identifier replaces traditional cookies) as well as our legitimate interest in funding free services.
    The user is asked at first authentication for consent and advertising preferences and may change these preferences at any time on the "Settings" page by clicking "Modify your advertising preferences".

  • Article 4: Data Retention Period

    In accordance with the European Data Protection Regulation, the PlayShift Platform retains users' personal data (name, first name, email, profile data, messages, location, etc.) for the duration the user is bound to PlayShift under the Terms and Conditions, i.e., from registration until account deletion.
    After account deletion, data are retained for 1 year, accessible only by authorized PlayShift staff (moderation team, technical support, management) within the scope of their legitimate duties and are no longer visible to other users, provided no disputes occurred regarding the account (validated report, applied sanction, or ongoing procedure). If a dispute exists, data are retained for 3 years.
    For permanently banned users, email addresses and third-party login identifiers (Google, Facebook, Apple, etc.) are stored encrypted in a technical blacklist to prevent fraudulent re-registration. This encrypted information does not allow identification and is retained as long as necessary for Platform security.
    Once the applicable period expires, all personal data are irreversibly anonymized (removal of all personal identifiers: name, first name, email, username, etc.), and all associated photos, videos, and audio files are permanently deleted.
    Retention periods may be extended for legal obligations (accounting, judicial procedure, authorities’ request) or proven technical necessity.

  • Article 5: User Rights Regarding Data Collection and Processing

    Any user whose personal data is processed may exercise the following rights under European Regulation 2016/679 and the French Data Protection Act (Law 78-17 of 6 January 1978):
    • right of access, rectification, and erasure of data (Articles 15, 16, 17 GDPR)
    • right to data portability (Article 20 GDPR)
    • right to restriction (Article 18 GDPR) and objection to processing (Article 21 GDPR)
    • right not to be subject to decisions based solely on automated processing
    • right to determine the fate of data after death
    • right to contact the competent supervisory authority (Article 77 GDPR)


    Consult cnil.fr for more information on your rights.

  • Article 6: How to Manage Your Data Rights

    PlayShift is committed to respecting personal data protection and processing requests promptly to satisfy users.
    To exercise your rights, you may send a letter to the registered office: KimeriK 8 grande rue Saint Michel 31400 Toulouse France, or send an email to support@playshift.fr specifying your request.
    Note: In case of disagreement, you may file a complaint with the national data protection authority. Some information can be modified directly in the App.
    • Username, email, password, photos, description, city of residence, languages spoken, and other info can be modified in the profile by clicking "Edit your information"
    • User tag can be changed from the "Your Account" screen, maximum once every 30 days
    • First name, last name, gender, and date of birth can be modified by contacting support, either from the app on "Contact Us" page selecting "Modify your personal info", or by email to support@playshift.fr
    • Games can be modified or deleted from the User's games screen
    • Reviews left on other users can be modified or deleted from the user's review list


    You may delete your account at any time via the "Delete your account" button on the "Your Account" page. All your data will be deleted except those strictly necessary for managing disputes. In case of temporary ban, you may contact support@playshift.fr to delete your account before ban expiration. In case of permanent ban, a window will propose data deletion upon login attempt.

  • Article 7: Conditions for Modifying the Privacy Policy

    The publisher of the PlayShift Platform reserves the right to modify this Policy at any time to ensure compliance with applicable law.
    Any changes will not affect purchases made previously on the site, which remain subject to the Policy in force at the time of purchase and accepted by the User at purchase validation.
    Users are invited to review this policy each time they use our services; formal notification is not required.
    This policy, issued on 07/01/2023, was updated on 09/18/2025.